Delivery Policy

 

1. How

1.1 How we deliver. We deliver in all the United Kingdom with our delivery partner, where we can not guarantee the same day delivery. We deliver in Cardiff with our delivery service and you can be lucky to meet Robert or Marco. In Cardiff, we offer same day and next day delivery but even this are not guarantee. In any case please allow your wine 3 to 5 working days. For all the delivery in the UK excluding Cardiff, you will receive an SMS with a 1hour delivery slot time.

1.2 How free delivery works: Delivery is free for orders after £75 inc. vat. excluding zone 2 and 3 where is £90 and £110. This means is not free for us but is a service we offer to you.

2. delivery zones

2.1 What delivery zones means? Delivery zones are selected accordingly with our delivery partner on logistic bases criteria. 

  • Zone 1 cover most of the UK area. 
  • Zone 2 cover the Highlands and Islands  of Scotland – postcodes IV, HS KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE AB31, AB33-38, AB45, AB52-56, FK17-21.
  • Zone 3 Northern Ireland, Isle of Man and Isles of Scilly – postcodes BT, IM, TR21-25.

 

 

 

 

3. delivery options

3.1 Different delivery options to make sure you can have your wine whenever you want.  

  • Waste free delivery is a service we offer only in Cardiff for now. With the waste free delivery option we will delivery your wines with a reusable jute bag and you can keep it for the next delivery when we will replace the bottles in only. This is part of our commitment to the environment. We will contact you to arrange the best time for you to receive the products.
  •  Same day delivery: Cardiff area only. Delivery service by our personal couriers.
  •  Standard Delivery: Depending on your postcode as in paragraph 2.1: Zone 1: £8.2, Zone 2 £13.5, Zone 3 £25
4. International delivery

4.1  Delivery outside the U.K

  • Please note that we delivery only in the zones listed in the point 2. 
  • For delivery outside the above mentioned zones please contact us at [email protected]

 

5. Our rights to make changes

5.1 Changes in delivery

Due to the current situation, we reserve the right to change at any time the prices and zones for delivery.

6. we do our best

6.1 Please feel free to contact us for any information and help you need and we will be very happy to help you find the right bottle and the right service.